Kaitlyn Cimino / Android Authority
Samsung smartwatches are typically strong items of expertise. The most recent Galaxy Watch 5 and Galaxy Watch 5 Professional are not any exceptions. That stated, smartwatches aren’t resistant to issues or points. In case you’re going through a problem along with your new smartwatch that you just simply can’t appear to repair, you’ve come to the proper place. We define the widespread Galaxy Watch 5 issues and an inventory of potential options in addition.
Samsung Galaxy Watch 5 issues: Fast fixes Often, a easy reboot can resolve any subject with the Samsung Galaxy Watch 5. That’s true with computer systems and telephones, and it’s simply as correct for even the most effective smartwatches. Right here are some things it is best to take into account earlier than troubleshooting. Earlier than troubleshooting, forcibly reboot your watch. To reboot your Samsung Galaxy Watch 5, press and maintain the Dwelling and Again keys on the right-hand facet of your watch till the Samsung brand seems. Rebooting your system earlier than troubleshooting will both remedy your subject or present a clear slate on which to diagnose the difficulty.
Moreover, guarantee your system’s battery is totally charged if potential. That is particularly essential for diagnosing battery drain and updating issues.
Lastly, if there’s an issue you simply can’t appear to repair even after glossing by means of the assistance sections beneath, you might have to resort to resetting your watch to manufacturing facility state. To manufacturing facility reset your watch: Open the Galaxy Wearable app > Watch settings > Common > Reset > Reset . In case you’d prefer to again up your knowledge earlier than the reset, head to Account and backup within the Galaxy Wearable app > Again up and restore > Again up knowledge . Choose which settings and apps you need to save then faucet Backup . Wait till the method is full, then faucet Carried out .
In case you’re nonetheless going through any points, learn our extra focused record of options beneath.
Pairing and syncing points
Kaitlyn Cimino / Android Authority
The Galaxy Watch 5 retains its predecessor’s Put on OS chops so you may anticipate an analogous pairing expertise. This course of couldn’t be less complicated or quicker when you have a Samsung smartphone. You’ll want to leap by means of just a few hoops when you have one other Android telephone.
Earlier than your can pair your watch to your telephone, you’ll want the Galaxy Wearable app and the Galaxy Watch 5 plugin add-on.
Potential options If the Galaxy Wearable app fails to search out your system, attempt the next. Restart your telephone’s Bluetooth radio by switching it off after which on once more. Nonetheless nothing? Restart the Galaxy Watch 5 and your telephone. Make sure that each gadgets are shut collectively and inside line of sight. In case you can, attempt pairing your watch with one other telephone.
Samsung Galaxy Watch 5 pairing workaround
Notably, not all telephones can pair with the Galaxy Watch 5. In case your system lacks Google Cell Companies, doesn’t have no less than 1.5GB of RAM, or is working no less than Android 8.0, you gained’t be capable to use your watch along with your telephone. Nonetheless, pairing might fail on some gadgets even when your telephone meets these standards. There’s a workaround on this case. Obtain the Samsung Well being app, and log in along with your Samsung credentials. Within the app, faucet the three-button menu, then Settings > Equipment. Discover your Galaxy Watch 5 mannequin, then faucet Register on the subsequent web page. Observe the prompts, and it is best to be capable to pair your watch along with your telephone. This workaround is nice for
Charging points
Andy Walker / Android Authority
It’s important to maintain your Galaxy Watch 5 charged and prepared for no matter you throw at it. In case you’re going through charging-related points, have a look at our troubleshooting steps beneath.
Potential options Test in case your charging brick is totally useful, linked to the wall, and the swap is on.
You should definitely use the official charging cable that comes along with your watch.
In case your watch nonetheless fails to cost, power reboot it.
Nonetheless nothing? Contact Samsung. You may need a faulty system.
Is your Galaxy Watch 5 sluggish to cost? Test that you just’re utilizing a Samsung branded charger and may push no less than 10W to gadgets. Samsung Galaxy Watch 5 Professional charging options
In case you bought a Samsung Galaxy Watch 5 Professional, you’ve most likely seen its most annoying side whereas making an attempt to high up its battery. Because of the brand new D-buckle strap design, the watch can not sit flat on a floor or flush on its charging cradle except you undo the band. There are just a few sensible workarounds to this. You’ll be able to slide the tip of the band out of the clasp, permitting the watch to sit down flat on a floor. Nonetheless, this isn’t actually an answer, as you’ll have to do that each time you cost your watch.
Alternatively, putting the watch on its facet and permitting the charging cradle’s magnetic pull to maintain it in place works nicely for us.
We’ve additionally seen customers on-line hold the charging dock or cradle on the finish of a desk or shelf, which permits the watch strap to dangle freely.
In actuality, we discover that the D-buckle strap isn’t comfy. Contemplate a extra bendable strap that’ll permit the watch to sit down flush on its charger.Notably, should you don’t personal a USB-C charging brick, the Galaxy Watch 5 collection will fortunately use the Galaxy Watch 4‘s USB-A-ended charging cradle.
Updating and software program points
Andy Walker / Android Authority
Putting in updates is a crucial chore for any good system proprietor. Samsung provides prolonged assist for its smartwatches and points common updates to patch any points, repair bugs, and introduce new options. Meaning it’s fairly essential to grasp and rectify any points referring to failed updates. Earlier than troubleshooting, verify in case your smartwatch has the newest software program model. Open the Settings menu > About Watch > Software program . Notably, not all areas obtain updates concurrently. In case your space hasn’t but obtained the newest replace model, give it per week or two for Samsung to make it accessible. In any case, we advocate checking for updates as soon as once more. Head to Settings > Software program replace .
Potential options In case your watch returns a failure message, you might have an web subject, or your watch might have an issue connecting to your native Wi-Fi community. To make sure this isn’t an issue, open Settings in your watch > Connections > Wi-Fi . Take away your community particulars from the watch by hitting Overlook . Enter your Wi-Fi community’s particulars as soon as extra.
In case your web connection just isn’t a problem, and you may hook up with different companies, attempt pushing an replace to your watch by means of the Galaxy Wearable app in your telephone. Open the app, then head to Watch settings > Watch software program replace .
Whereas updating your Galaxy Watch, you might also encounter a “server has reached the day by day obtain restrict” error. Though that is extra prevalent on the Galaxy Watch 4, chances are you’ll run into it on the Galaxy Watch 5. There’s no recognized answer for this drawback, however we advocate updating your system at one other time.
If a latest replace seemingly launched a brand new drawback — maybe your battery is draining quicker than ever, or some apps and options not perform appropriately — take into account manufacturing facility resetting your system. Usually, chances are you’ll expertise barely increased battery utilization after an replace. We solely advocate this nuclear choice in case your watch turns into borderline unusable.
LTE connection points
Andy Walker / Android Authority
Each of Samsung’s new smartwatches function choice LTE assist, permitting customers to position and obtain calls with out their telephone. Nonetheless, chances are you’ll run into a problem or two whereas organising this function or whereas making an attempt to make use of it.
Potential options Some customers have reported that whereas they’ll obtain calls, they’ll’t make calls with out their telephone in vary. On this case, calling your service supplier is a good suggestion. Your watch is probably not provisioned to position calls on their community.
Battery points
Kaitlyn Cimino / Android Authority
For all its positives, Put on OS gadgets nonetheless lag behind the pack concerning battery endurance. Positive, the Galaxy Watch 5 Professional’s a lot bigger battery largely solves this subject, however chances are you’ll sometimes run into some battery drain issues. Right here’s the right way to repair them.
Potential options Test when you have the newest replace put in. Usually, Samsung points updates to handle battery consumption issues.
Alternatively, an replace can even trigger battery points. You should definitely go to Samsung’s boards, Twitter, and Reddit to confirm if different customers are experiencing a problem with a newly minted replace.
If an replace is inflicting battery drain issues past just some days, many have discovered an entire reset to be the most effective plan of action.
Keep in mind, nevertheless, that battery drain will typically spike quickly after a significant replace. That is fairly regular, so don’t do something drastic when the difficulty might remedy itself. Different options In some cases, Google Assistant’s voice activation was discovered to empty the Galaxy Watch 4’s battery. Switching this off might enhance your battery life on the Galaxy Watch 5. Open Settings in your watch > Google > Assistant . Toggle off “Hey Google” to disable the new phrase activation.
Decreasing battery consumption
If battery life is a high precedence and also you don’t thoughts nerfing your smartwatch, you may eke out somewhat extra battery life by switching off or tweaking the next options. Disable always-on show. The display screen is usually the largest battery hog, so making certain that it’s switched off will provide you with loads of spare juice. Open Settings > Show > toggle off At all times On Show
Disable Elevate wrist to wake. This function can typically gentle up your watch erroneously. Open Settings > Show > toggle off Elevate wrist to wake . As an alternative, toggle on Contact display screen to wake .
Lower the display screen timeout period. Realistically, we nonetheless really feel 15 seconds is simply too lengthy to have your smartwatch display screen keep lit, however it’s the bottom accessible worth for now. Open Settings > Show > Display timeout > set it to fifteen seconds .
Disable GPS and placement when not in use. You don’t want your watch connection to location companies once you don’t want it. Swipe down from the highest of your watch’s dwelling display screen > toggle off Location on the Fast panel. Alternatively, open Settings > Location > toggle off Location .
Disable steady coronary heart price and stress monitoring. Toggling off this function will make the Galaxy Watch 5 a much less helpful coronary heart price monitoring watch. It is likely to be price taking the battery hit to depart these options on. Open Samsung Well being > Settings > Coronary heart Fee and Stress > choose Each 10 minutes whereas nonetheless .
Uninstall apps you’re not utilizing. Apps working within the background that you just don’t actively use are simply sapping assets and battery life. Swipe up from the underside of your watch’s dwelling display screen to entry the apps record. Faucet and maintain the app you want to uninstall. Faucet Uninstall to verify.
Disable notifications for the apps you don’t want. Your Galaxy Watch 5 will ping your wrist on every notification it receives. Decreasing this quantity to the important apps will cut back your battery utilization. That is extra simply managed through the Galaxy Wearable app in your telephone. Open the app > Watch settings > Notifications > toggle off apps underneath the Most up-to-date on telephone or watch part.
Activate Flight mode. Flight mode disables all radios, so it’s a great way to scale back battery consumption with out killing some other options. Swipe down from the highest of your watch’s dwelling display screen > toggle on Flight Mode on the Fast panel. Alternatively, open Settings > Connections > toggle on Flight Mode . Utilizing Flight mode in a single day is a good suggestion to avoid wasting battery for the next day. Swap it again on once you get up.
If all else fails, activate Energy saving mode. In case you’re actually tight on energy, activate Energy saving mode till you get to an influence supply. Open Settings > Battery > toggle on Energy saving . Cut back energy consumption even additional by toggling on Watch solely mode . This can disable all good options in your watch.
Display points
Kris Carlon / Android Authority
The Galaxy Watch collection has all the time worn among the finest shows within the enterprise, however this doesn’t imply they by no means expertise any points.
Potential options In case you’ve put in a third-party watch face and your display screen not acknowledges touches, reboot your watch. As soon as it boots up, change the watch face to a inventory Samsung face utilizing your Galaxy Wearable app. Open the app > Watch face > choose a brand new watch face.
Alternatively, your show might merely not reply to touches, even with a default Samsung watch face put in. On this case, reboot your watch as soon as extra. If the issue continues, contact Samsung assist. Your subject could also be associated to defective {hardware}.
In case you’ve seen that your watch responds to faucets even should you aren’t touching the display screen, it may be a {hardware} drawback. Contact Samsung assist in case your system continues to be underneath guarantee.
You probably have a problem associated to boost to wake performance on the Galaxy Watch 5 Professional, software program model AWB1 launched in February 2023 offers a repair. You should definitely replace your system to this model.
Your watch’s display screen could also be displaying horizontal or vertical strains. That is often indicative of an impending {hardware} failure. In case your system continues to be lined by its guarantee, contact Samsung. Watch face issues Chances are you’ll sometimes run right into a “drawback connecting to the community” subject whereas making an attempt to obtain a watch face through the Galaxy Wearable app. At current, there’s no recognized repair for this subject. We had been unable to breed it. Nonetheless, take into account making an attempt one other Wi-Fi community or your telephone’s knowledge connection if it’s accessible. You would additionally reset your Galaxy Watch 5 if it’s new, though the issue doesn’t appear to be associated to the watch. Contemplate uninstalling and deleting any knowledge related to the Galaxy Wearable app earlier than reinstalling it in your telephone.
App points
Kris Carlon / Android Authority
Generally, the issue you face on the Galaxy Watch 5 is probably not associated to the watch. You may run into an issue with an app you’ve put in. Listed here are just a few widespread points and their recognized fixes.
Potential options Google Assistant doesn’t arrive able to go once you boot up your Galaxy Watch 5. It’s important to replace it and activate it. Guarantee Assistant is put in in your telephone. Then, open the Google Play Retailer in your watch, faucet on My Apps > choose Assistant > Replace . Subsequent, comply with the prompts to activate it. In case you run into an issue in the course of the course of, or can’t get Assistant to fireside, take into account uninstalling the app out of your watch and telephone. Then, reinstall the app on each, and log in to each with the Google account you plan to make use of. This could repair the issue.
Some customers have highlighted points with Spotify on their watches. In case you can’t obtain or play music out of your watch, verify should you’ve reached Spotify’s system obtain restrict. Strive eradicating downloaded songs from one in all your gadgets, then attempt to obtain tracks in your watch as soon as once more.
Health monitoring points
Kaitlyn Cimino / Android Authority
In case your watch is monitoring phantom steps or not following your run appropriately, chances are you’ll be ableto treatment these issues comparatively rapidly.
Potential options Is the inexperienced gentle behind your watch flashing even when it’s not in your arm? Relaxation the watch side-down to make sure it doesn’t react to any reflections on a floor. This could power the watch to close down the sensor. You can too toggle off steady coronary heart price monitoring. Open Samsung Well being > Settings > Coronary heart Fee > choose Each 10 minutes whereas nonetheless .
Some customers have famous that the Galaxy Watch 5’s GPS efficiency isn’t the most effective. Whereas we didn’t have any specific points, you may enhance the accuracy. Open Settings in your watch > Location > toggle on Enhance accuracy. This can let your watch use mobile networks (when you have an LTE watch) and Wi-Fi networks to spice up the accuracy of your location monitoring. If this doesn’t enhance issues, you might have to attend for Samsung to subject an replace. A more moderen patch did tackle GPS efficiency, so it’s clear that Samsung is conscious of the difficulty.
In case your watch fails to trace
Cost service points
Kaitlyn Cimino / Android Authority
Forgetting your pockets at house is not an issue when you will have a bank card with a display screen strapped to your arm. The Galaxy Watch 5, like its predecessor, can even make funds utilizing Samsung Pay or Google Pockets. Nonetheless, chances are you’ll face just a few points with these apps.
Potential options If funds beforehand labored in your watch however not does, listed here are just a few fast, normal fixes. You will want NFC activated to finish funds. Swipe down from the highest of your watch’s dwelling display screen > toggle on NFC from the Fast panel. Alternatively, open Settings > Connections > NFC > toggle on NFC . Is the cardboard you will have in your watch nonetheless lively? If it has handed its expiration date, you’ll want to use for a brand new card at your financial institution. Strive a unique cost app. Choose your default funds app by opening Settings > Connections > NFC > Funds > choose your most popular cost app.
Band points
Kaitlyn Cimino / Android Authority
There are many official and third-party band choices throughout the 2 Samsung Galaxy Watch 5 fashions. Nonetheless, if the band you bought the watch with has a defect of some form, it is best to contact Samsung. Within the US, Samsung’s wearables are lined by a one-year guarantee.
If you wish to spruce up your wearable, browse our record of the most effective Samsung Galaxy 5 watch bands. Alternatively, hit up the button beneath for extra band choices.
One UI 5 Watch points
Damien Wilde / Android Authority
The most recent software program model began rolling out to the Galaxy Watch 5 on the finish of August 2023. One UI 5 Watch, whereas introducing some new options, is seemingly introducing some unexpected points, too.
Right here’s a roundup of the widespread issues associated to One UI 5 Watch on the Galaxy Watch 5.
Battery drain is elevated We’ve a devoted battery part above, however it’s price reiterating that any time you put in a significant OS replace, there’ll possible be a spike in general battery drain. In case your Galaxy Watch 5 continues to slurp battery life two weeks after putting in One UI 5 Watch, take into account reviewing the steps in our battery part.
Sleep monitoring is inaccurate A number of customers are highlighting inaccurate sleep monitoring knowledge offered by their newly up to date watches. Once more, it’s unclear what prompted the issue, however there are just a few sensible steps you might take to treatment the issue. Make sure you put on your watch snugly however not too tight in your wrist when in mattress. Too free or too tight will lead to sketchy sleep monitoring knowledge.
In case you consider One UI 5 Watch actually is the difficulty, the one factor you are able to do is look forward to Samsung to handle the issue. We’ve seen a number of Reddit and Samsung boards customers complain about unreliable deep sleep monitoring, so no less than you’re not alone. What Samsung Galaxy Watch 5 issues have you ever come throughout? You should definitely tell us within the feedback beneath. We’ll do our greatest to assist.
Feedback
